FAQ
Orders
Q: How do I place an order?
A: Simply browse our collections, select your desired item, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Can I change or cancel my order?
A: Many items are made immediately after the orders are place and can not be changed or canceled, but feel free to contact to see if there is anything we can do.
Q: Do you offer gift packaging?
A: No, however our item packaged with care and are perfect for gifting.
Shipping
Q: How long does shipping take?
A: Orders are processed within 2–5 business days. Standard U.S. shipping typically takes 3–7 business days after dispatch.
Q: Do you ship internationally?
A: Yes, we ship to select countries. Delivery times vary and may take 7–21 business days depending on location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor its journey.
Products (Jewelry & Books)
Q: Are your pieces handmade?
A: Many of our jewelry pieces are carefully handcrafted or hand-assembled, making each one unique.
Q: What materials are used in your jewelry?
A: We use a variety of materials including natural gemstones, cultured pearls, and metals such as gold-plated stainless steel, sterling silver, and brass. Specific details are listed in each product description.
Q: Are gemstones natural or treated?
A: We primarily use natural stones; however, some may be enhanced or treated. Any known treatments will be noted in the product description.
Q: Do you restock sold-out items?
A: Some items may return, but many of our pieces are limited or one-of-a-kind. We recommend purchasing when available.
Q: Are your books new or used?
A: Yes, all of our books are brand new and oftentimes hot off the press directly from the manufacturer.
Q: Do you carry limited edition or rare books?
A: Yes, we frequently offer limited editions and special copies, making our collection unique and ever-changing.
Care & Use
Q: How do I care for my jewelry?
A: To maintain quality, avoid water, perfumes, and harsh chemicals. Store your pieces in a dry place when not in use.
Q: Can I wear my jewelry in water?
A: We recommend removing jewelry before swimming, showering, or exercising to preserve its finish and longevity.
Q: How should I store my pieces?
A: Store jewelry in a soft pouch or separate compartment to prevent scratching and tarnishing.
Returns & Exchanges
Q: What is your return policy?
A: Returns for damaged and defective items may be accepted within 14 days of delivery. Items must be unworn and in original condition. Please contact us to initiate a return. Photos will be requested.
Q: What if my item arrives damaged?
A: Please email us as soon as possible after delivery, with photos, and we will work to resolve the issue promptly. You have 14 days from delivery to report any issues.
Other
Q: Do you offer custom or personalized items?
A: Not at this time. If you have any questions you can reach out to us at support@lovebedrock.store
Q: How can I contact you?
A: All questions and inquiries should be sent to support@lovebedrock.store. We typically respond within 1–3 business days.